Electronic governance or e-governance is the application of information and communication technology (ICT) for delivering government services, exchange of information, communication transactions, integration of various stand-alone systems between government to citizen (G2C), government-to-business (G2B), government-to-government (G2G), government-to-employees (G2E) as well as back-office processes and interactions within the entire government framework.
Advantages of E-Governance
Technology makes communication swifter. Internet, smartphones have enables instant transmission of high volumes of data all over the world.
A lot the Government expenditure goes towards the cost of buying stationery for official purposes. Letters and written records consume a lot of stationery. However, replacing them with smartphones and the internet can saves crores of money in expenses every year.
The use of e-governance helps make all functions of the business transparent. All Governmental information can be uploaded onto the internet. The citizens access specifically access whichever information they want, whenever they want it, at the click of a mouse, or the touch of a finger.
However, for this to work the Government has to ensure that all data as to be made public and uploaded to the Government information forums on the internet.
Transparency directly links to accountability. Once the functions of the government are available, we can hold them accountable for their actions
Disadvantages of E-Governance
Loss of Interpersonal Communication
The main disadvantage of e-governance is the loss of interpersonal communication. Interpersonal communication is an aspect of communication that many people consider vital.
High Setup Cost and Technical Difficulties
Technology has its disadvantages as well. Specifically, the setup cost is very high and the machines have to be regularly maintained. Often, computers and internet can also break down and put a dent in governmental work and services.
A large number of people in India are illiterate and do not know how to operate computers and smartphones. E-governance is very difficult for them to access and understand.
Cybercrime/Leakage of Personal Information
There is always the risk of private data of citizens stored in government serves being stolen. Cybercrime is a serious issue, a breach of data can make the public lose confidence in the Government’s ability to govern the people.